These Terms and Conditions govern your access to and use of the Tellivera Hospitality Management System ("Tellivera", "the Application"), provided by Optiquest Solutions Limited ("we", "us"). By creating an account, subscribing or using the Application, you agree to these terms.
1. Definitions
- Subscriber: the hotel, apartment or business that subscribes to Tellivera.
- Users: staff accounts created by the Subscriber to use the Application.
- Subscriber Data: all information entered into or generated by the Application for the Subscriber, including guest, booking, staff and financial records.
2. Licence and Subscription
- We grant the Subscriber a non-exclusive, non-transferable right to use the Application for its own business during an active subscription.
- Subscription plans (Monthly, Quarterly and Annual) and their fees are shown on the home page and confirmed before payment.
- Fees are payable in advance for each billing period. Access may be suspended after non-payment, following notice.
3. Accounts and Access
- The Subscriber is responsible for all Users and for the permissions assigned to them.
- Login details must be kept confidential. Users must not share accounts.
- The Subscriber must tell us promptly of any unauthorised access.
4. Acceptable Use
- Do not copy, reverse engineer, resell or sublicense the Application.
- Do not use the Application for unlawful activity, to introduce malware, or to interfere with its operation or other customers.
- The Subscriber must comply with the Nigeria Data Protection Act 2023 and other laws when recording guest and staff information.
5. Subscriber Data
- The Subscriber owns its Subscriber Data. We process it only on the Subscriber's instructions and to provide the Application.
- The Subscriber is responsible for the accuracy of its data and for having a lawful basis for the guest and staff information it records.
- On termination, we will help the Subscriber export its Subscriber Data within a period agreed at that time.
6. Availability and Support
- We aim to keep the Application available, but do not guarantee uninterrupted service. Planned maintenance will be notified where practical.
- The Subscriber should keep its own copies of important records and reports.
7. Intellectual Property
Tellivera, its software, design and documentation belong to Optiquest Solutions Limited. Subscribers receive no ownership rights in the Application.
8. Disclaimers
The Application is provided as is, to the extent permitted by law. It supports record keeping and reporting but does not replace professional accounting, tax or legal advice.
9. Limitation of Liability
To the extent permitted by law, our total liability for any claim is limited to the fees paid by the Subscriber in the twelve months before the claim. We are not liable for indirect loss, lost profit or lost revenue.
10. Termination
Either party may end the subscription by written notice. On termination, Users lose access, and the Subscriber may export its data as set out in section 5.
11. Governing Law
These terms are governed by the laws of the Federal Republic of Nigeria.
12. Changes to These Terms
We may update these terms. The version published on this page applies from its date of publication.
13. Contact
For questions about these terms, use the Contact page.