Privacy Policy

This Privacy Policy explains how Optiquest Solutions Limited ("we", "us") handles personal information in the Tellivera Hospitality Management System ("Tellivera", "the Application"), and your rights under the Nigeria Data Protection Act 2023 (NDPA).

1. Roles

• Subscriber accounts and billing: we act as the data controller for the business and user details needed to set up and bill a subscription.
• Subscriber Data: guest, booking, staff and financial records entered into Tellivera by a subscribing hotel or business. The subscriber is the data controller for this data, and we act as its data processor, handling it only on the subscriber's instructions.

2. Information We Collect

• Account details: business name, user names, work email addresses, phone numbers and assigned roles.
• Subscriber Data: guest and booking records, check-in and check-out records, staff records, room and stock records, and payment and refund records entered by the subscriber.
• Audit logs: records of key actions taken by users, such as logins and changes to bookings or payments, used for accountability and security.
• Website usage: technical information such as device type, browser and pages visited.
• Enquiries: messages sent through the Contact page.

3. How We Use Information

• To provide, maintain, secure and support the Application.
• To manage subscriptions, billing and renewals.
• To keep audit logs and investigate security incidents.
• To respond to enquiries and send service notices.
• To meet legal and regulatory obligations.

4. Sharing Information

We do not sell personal information. We share it only with hosting, payment and support providers that help us run the Application, under appropriate safeguards, or where required by law. Subscribers control which of their Users can access their Subscriber Data.

5. Data Security

We use role-based access controls, password protection, audit logs and secured hosting. No system is completely secure, so we cannot guarantee absolute security. Subscribers should also protect their users' login details.

6. Data Retention

Account and billing records are kept for as long as needed for business, accounting and legal purposes. Subscriber Data is kept while the subscription is active and for a period after termination agreed with the subscriber, then securely deleted or anonymised.

7. Cookies

Tellivera uses cookies and similar technologies to keep users signed in and to keep the Application working. You can control cookies in your browser settings, but the Application may not work correctly without them.

8. Your Rights

You may request access to, correction of, or deletion of your personal information. Where we process Subscriber Data as a processor, guests and staff should direct requests to the subscriber, and we will assist the subscriber in responding.

9. Contact Us

For privacy enquiries, use the Contact page.

10. Changes to This Policy

We may update this policy. The version published on this page applies from its date of publication.